I am an expert in innovation and product management who creates value for customers and businesses
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As demonstrated by over 12 years of experience at a global scale.
2011-2018
Providing homeowners peace of mind and safety by giving them the ability to conveniently control their connected devices and access relavant information about the state of their home, anywhere, anytime.
2018-2023
Giving people back their right to privacy and securing their online activities by giving them easy-to-use end-to-end encrypted communication and collaboration tools.
Product and innovation management is about helping customer make progress, whilst rewarding businesses with a return on investment.
The customer side
No solution exists without a customer having to endure the consequences of a struggling moment. When such a moment occurs, we see opportunities to make progress happen. It requires a deep understanding of the sequence of events leading up to that moment, and a strategy to walk the customer through the entire customer journey.
The business side
Every company strives to achieve a set of business outcomes, but the significance of each outcome vary depending on the stage of the company's life cycle. Understanding which phase a business is in is crucial for making informed product decisions that support immediate goals without compromising long-term success.
Over-emphasizing on one or the other side of the relationship leads to sub-optimal, if not catastrophic, results. There are trade-offs to be made to create a permanent win-win situation.
